Knowledgebase
Manually manage subscription and subscriber in Plesk database
Posted by PremiumReseller on 12 March 2015 10:04 AM

You get these errors when managing subscription and subscriber in Plesk

"The subscription is still suspended due to the following reason: The subscription is suspended because its subscriber was suspended."

"The account is still suspended due to the following reason: The account is suspended because its owner was suspended."

Provider acount (reseller account) is Active but Plesk still says owner suspended.

Manually check status of subscriber

select * from clients where id=185;

Change status to Active

update clients set status=0 where id=185;

Then run command

C:\Program Files (x86)\Parallels\Plesk\bin>domain --webspace-on your-domain.com

 

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