Plesk cannot activate user manually un-suspend
Posted by PremiumReseller on 11 December 2015 12:52 AM
Reseller account or customer account is suspended when subscription is active.
Plesk returns error when trying to activate user.
Easy way to manually change account status to active by updating record in Plesk mysql database
Open command prompt window and run command
mysql -uadmin -p -P 8306 psa
mysql> select * from clients where id ='15';
Suspended account should have status '16'
Run mysql query to update status to '0'
update clients set status='0' where id ='15';