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Network storage error affecting multiple servers
Posted by Premium Reseller on 21 May 2020 09:45 PM

We experienced a problem with storage on one of our Hyper-V clusters.
The problem affected multiple servers. Data recovery process is almost completed.
Service is expected to be fully recovered with no data loss within an hour.
We apologize for any inconveniences this has caused.

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Client Area SSL Certificate Renewed
Posted by PremiumReseller on 07 August 2016 11:30 PM

SSL Certificate for client area has been renewed today.

Customers can view service details, order new service and pay fee in client area.

To set up SSL for your website, please check out dedicated IP and ssl addons page


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PremiumReseller wishes you a Happy New Year
Posted by PremiumReseller on 30 December 2014 08:57 AM


PremiumReseller Team wishes you and your family a Happy Holiday Season and a Prosperous New Year.
In 2014 we have expanded with new data center partners in London and Singapore.
Our servers infrastructure was successfully upgraded to latest Hyper-V 2012 and SSD drives to provide the best performance possible.
We would like to thank you for using our service and look forward to your continued support in the New Year 2015.

PremiumReseller Team

Happy New Year

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RAID failure affecting server SV2 MAIL2 SV65
Posted by PremiumReseller on 25 November 2014 08:55 PM

Shared servers SV2 Mail2 SV65 experience outage since 9AM EST 25th November due to extremely slow IO on Raid Storage device. Upon investigation we find that one HDD on the Raid storage failed. We promptly replace the failed HDD and RAID starts rebuilding.

More problem occurs when Raid controller reports drive timeout on new HDD and keeps restarting rebuilding process in the last 8 hours. There is no sign of RAID rebuild can complete anytime soon when disk I/O during RAID rebuild is too slow for server operation.

We have decided to migrate data to new cluster. The process would take 24-48 hours to transfer over 1TB of data.
More information will be updated when available

Thank you for your patience and understanding.

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Emergency maintenance: SV8 Hard Disk failure
Posted by on 03 June 2014 02:55 AM

We have emergency maintenance on SV8 because of hard disk failure. Entire /home partition suddenly becomes unreadable.

We try to run disk check but there are too many errors that it is not possible to fix. The hard disk turns to read only mode shortly after restarting the server. As a result we have to transfer all websites to a different server. Transfer process takes longer time than usual because of slow disk IO on the failing HDD. Transfer is 90% completed and should be finished at 06/03/2014 4AM EST. If your websites are hosted on server SV8 and use default nameservers, you do not need to do anything. Please open support ticket if you have any questions or concerns. Thank you.

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