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We experienced a problem with storage on one of our Hyper-V clusters.
The problem affected multiple servers. Data recovery process is almost completed.
Service is expected to be fully recovered with no data loss within an hour.
We apologize for any inconveniences this has caused.

SSL Certificate for client area has been renewed today.

Customers can view service details, order new service and pay fee in client area.

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https://clients.premiumreseller.com/cart.php?gid=17

Hello,

PremiumReseller Team wishes you and your family a Happy Holiday Season and a Prosperous New Year.
In 2014 we have expanded with new data center partners in London and Singapore.
Our servers infrastructure was successfully upgraded to latest Hyper-V 2012 and SSD drives to provide the best performance possible.
We would like to thank you for using our service and look forward to your continued support in the New Year 2015.

Regards,
PremiumReseller Team

Shared servers SV2 Mail2 SV65 experience outage since 9AM EST 25th November due to extremely slow IO on Raid Storage device. Upon investigation we find that one HDD on the Raid storage failed. We promptly replace the failed HDD and RAID starts rebuilding.

More problem occurs when Raid controller reports drive timeout on new HDD and keeps restarting rebuilding process in the last 8 hours. There is no sign of RAID rebuild can complete anytime soon when disk I/O during RAID rebuild is too slow for server operation.

We have decided to migrate data to new cluster. The process would take 24-48 hours to transfer over 1TB of data.
More information will be updated when available https://clients.premiumreseller.com/serverstatus.php

Thank you for your patience and understanding.